Public Feedback to mkt10.com

I read about the "next generation" of job posting/searching sites and in particular was interested in one, mkt10.com, which purported to be taking a new, more effective approach to matching potential employees with employers. They've got a nice site with some basic Web 2.0 (AJAX) functionality, but when I tried to use the site, I started having problems. From my e-mail I (unsuccessfully) attempted to send to them:

I keep getting trapped in dead ends in your interface while trying to fill out the questions in "Step 2."

Please consider making your user interface more user-friendly by offering at least a "None" and "Other" option at each decision point with a chance to further explain the "Other" response. Forcing people to choose bogus responses to questions that aren't applicable or answers that aren't correct only muddies the waters of your database.

For instance your "What standards/methodologies did you follow" question lists a selection of standards and methodologies that I haven't used. I can't indicate "none of these" or "I have used Six Sigma" and am forced to stop answering your questionnaire completely (i.e. you lost a potential customer/user) or I can choose a bogus answer in order to continue to the next question.

Your site seems very interesting, and I'd like to list myself on it, but when I get stuck on the question flow with no way out, I'm just going to abandon my efforts to use your site.

This is a basic user interface design. You should never force a user to enter invalid data in order to successfully navigate your interface, it invalidates your data and frustrates your users. You should also always leave a user an easy way to opt-out or pass on optional questions, not force them to choose a provided, default answer when it is not applicable.

I tried to use the "Contact Us" link on their website to provide this feedback, but the e-mail address ( admin.mkt10@mkt10.com ) linked from there bounced my mail back with the following error message:

This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

admin.mkt10@mkt10.com

Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 12): 550 5.7.1 Requested action not taken: message refused

Oh yeah, you should also make sure you "Contact Us" link works so people can provide feedback. I hope this is just a beta site that is still under development. It looks promising, but has a couple significant road blocks to fix before it is ready for prime-time...

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